Skip to Questions
Huntsville-Madison County Public Library

Got a Question? Ask Us!

Q

I downloaded an ebook from the library and it shows up on my Nook Tablet but when I try to open it, it says "loan token not found". What is that?

Last Updated: Sep 20, 2012  |  2689 Views

Was this helpful? 0   8
A

Answer

This error is typically caused when the NOOK has not been authorized properly.  To solve the issue, you need to reset the Adobe credentials on your NOOK.

Here are the instructions for resetting the Adobe credentials using Windows and using Mac:

Get your Adobe IDs to match using Windows

  1. Make sure your computer is properly authorized.
    In ADE, go to Library > Authorize Computer…

    Screenshot of ADE with the library menu open.  The Authorize Computer option is highlighted.

  2. The authorization window opens. If your computer is authorized, continue on to Step 3.
    If your computer needs to be authorized, see 'How to authorize Adobe Digital Editions on a computer'.

  3. Reset the ADE folder on the NOOK. For this step, you need to close ADE.

    • Connect your NOOK to your computer.

    • Double-click your NOOK under 'My Computer' or 'Computer'

  4. Locate the folder .adobe-digital-editions and delete it.

  5. Open ADE. When the 'Device Setup Assistance' window opens, click Authorize Device.
    If 'Device Setup Assistance' doesn't open, click your NOOK, then go to Options > Activate Device (shown below).

    Screenshot of ADE with the Options menu open.  The Activate Device option is highlighted.

  6. Delete the title you were having trouble with from your NOOK. You can find it by clicking on your NOOK in the 'Library View' of ADE.
    You may need to delete other library books that have been transferred to your device.

  7. Try transferring the title you were having trouble with to your NOOK again.
    You should now be able to read the title.

Get your Adobe IDs to match on a Mac

  1. Make sure your computer is properly authorized.
    In ADE, go to Library > Authorize Computer…

    Screenshot of ADE with the library menu open.  The Authorize Computer option is highlighted.

  2. The authorization window opens. If your computer is authorized, continue on to Step 3.
    If your computer needs to be authorized, see 'How to authorize Adobe Digital Editions on a computer'.

  3. Reset the ADE folder on the NOOK. For this step, you need to close ADE.

    • Connect your NOOK to your computer.

    • Double-click your NOOK from the desktop.

    • Press Command + Shift + G.

    • In the 'Go to Folder' window, type: /nook/.adobe-digital-editions.

  4. Move the contents of the .adobe-digital-editions folder to the trash.

  5. Open ADE. When the 'Device Setup Assistance' window opens, click Authorize Device.
    If 'Device Setup Assistance' doesn't open, click your NOOK, then go to Options > Activate Device (shown below).

    Screenshot of ADE with the Options menu open.  The Activate Device option is highlighted.

  6. Delete the title you were having trouble with from your NOOK. You can find it by clicking on your NOOK in the 'Library View' of ADE.
    You may need to delete other library books that have been transferred to your device.

  7. Try transferring the title you were having trouble with to your NOOK again.
    You should now be able to read the title.

Other Answers / Comments (0)

    Related content from LibGuides