Q. My ebook hold is available but it does not show up in my eholds on the Digital Media Zone. Where is my hold?

Answer

Here are guidelines for checking out eholds in the Digital Media Zone:
The same library card must be used to place and retrieve holds. For example, if you place a title on hold using a family member's library card, and then log in with your own card to retrieve that hold, the title will not appear.
•You may not have retrieved the title during the hold period. Remember, titles are held for a 3 days before they are returned to the collection. The email notice you receive lets you know how long the title will be held.
•You may have added the title to your ebookbag, but not completed the checkout within the allotted time period. Titles remain in your ebookbag for a limited time before they are returned to the collection.
•You may have finished checking out. An easy way to check this is to take a look at your checked out items in your digital library account section.
  • Last Updated Jan 09, 2019
  • Views 111
  • Answered By Department Reference & Adult Services

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